Support Flow Map Navigation
The canonical support flow explanation lives in Support Flow Map.
Use it to distinguish paper surfaces, route cards, governance contracts, digital support pages, source-of-truth state, evidence/proof, and full context/redesign.
Diagram sources
Mermaid is kept as source files here, not as source of truth:
ops-support-flow.mmdroute-to-state-evidence.mmdhuman-agent-boundary.mmd